Sorry for the hiatus! Changing roles equaled some things slipping

Hi all, yes, we are still here, alive and well at Training Time! Sorry for the silence for the past week or so...we've had some priorities that shifted and our beloved blog fell through the cracks for a bit.

But fear not! We are here, and ready to continue bringing you the best in training information, advice, tools, and yes, the much needed giggles now and then.

One thing I would like to add to our blog is more of a dialog. What would you like to know about training? Send me the burning issues impacting your company's training program, or the hot button topics you see in the HR and training world, so I can include them in our blog. Credit will be given, unless you'd rather keep your name out of the limelight (in which case, Mum's the word -- we can just attribute the idea to "a reader" or if you wish, make up a fun name for you to cleverly disguise your identity.)

Have a happy HR day!

Training for the HR Department

Most of the time when we think about training and HR, it's the HR department providing the training. But a lot of HR bloggers are talking about the need for HR itself to undergo some retraining.

Trisha, at the HR Ringleader blog put out a call for re-branding the HR department and its functions, while Laurie at PunkRock HR thinks it may actually be too late.

I think it's somewhere in the middle. Rebranding, while certainly something we need to do to clear up the real role of HR in the modern corporate world, is critical. But unlike Laurie, I'm not quite ready to stand poised with pen in hand, ready to sign the death certificate.

I think there is still hope, albeit maybe only with the radical approach House might use on one of the patients everyone else has given up on. It requires major surgery, a complete change in life style and a different view of what a viable HR career looks like.

1) The surgery --

• Centralized, standardized, cookie-cutter HR-driven performance evaluations, raises and promotions go first. Far too often, someone in the HR office who has never even met the employee in question rewrites appraisals, sets the raises or makes a firing decision. No more.
  
  The people who know the employees best, make the choices, write the reports. HR can look them over to make sure they're legal and not likely to result in a barrage of lawsuits, but that is it.
  
  
• HR as a policy-makers and enforcers on dress code, social media access, work hours and rules about whether or not someone can have a plant or a picture on their desk -- gone. No more. We're all grown-ups here, and can certainly make reasonable choices without a virtual parent on site.
  
  Supervisors and managers can deal with the rules for their departments -- again, they know the people and the work requirements. They also have a direct stake in making sure the rules set result in better performance. Again, HR can enjoy an over-site role to make sure federal and state labor law rules are followed -- but last I checked, neither plants on desks nor jeans on bodies fell under any law-making body's jurisdiction.
  
  
• Remove the phrase "We've always done it that way." and the equally offensive phrases "But it's our policy." from the vocabulary of everyone in HR. Forever. Gone. Cannot be spoken, or used as a excuse for any action or inaction.

2) The new lifestyle --

No that HR is so much lighter because of all that surgery, what can they do?

• Learn about what motivates employees.
• Set up programs to make those motivators available to managers and supervisors.
• Learn about training needs assessment.
• Make training needs assessments available to managers and supervisors.
• Create a library of training opportunities for employees. Open the door so they can access that training AS THEY NEED IT! No more holding on to training opportunities with a closed fist!
  
• Work with senior management to develop strategies to maximize every employee's potential, reduce turnover and improve job satisfaction.
  
• Do not study the strategies. Act on the strategies. Now.
  
• Learn about the power of social media. Use it. Allow employees to use it.

3) What an HR career is -- and is not --

What it is not:

• A policing role
• A top-down power role
• A "rules-is-rules" role

What is should/must be:

• A facilitation role
• A problem solving role
• A performance strategy role
• An information sharing role

Is there still time, Laurie? I think so. The big machine that goes beep hasn't flat-lined yet.

Yet.

Improve your productivity at work with a few simple changes

For most of us, improving our productivity at work seems like an eternal work in progress. We sign up for seminars, attend workshops and read thousands of articles on productivity in hopes to create some extra time in our busy, busy days.

Everyone’s process will be different, but there always seems to be a better way, a more efficient way to get things done. Implement a few of these simple changes and you may be surprised with the extra time you find in your workday.

• Write everything down. Don’t keep your to-do list bottled up in your mind, write it down and post it in a highly visible place on your desk. Writing everything down will help free your mind, allowing more creativity to flow.


• Prioritize. Put your to-do list in order, with the most important tasks at the top of the list. Knowing your priorities will help you focus more on what matters and less on what could wait until later.


• Be aware. Do your best to focus on one task at a time and be fully conscious in whatever you’re working on. The less distracted you are, the more you will be able to accomplish.


• Find your best time to work. Everyone has a part of the day where they get the most done in the least amount of time. Work on the most important tasks during the time of the day when you are most productive. You’ll produce better work, faster.


• Take a break. Give yourself a break from time to time. When you start feeling stressed or tired, get up and take a walk. Whether it’s to the break room or around the building, a quick walk will help clear your mind and improve your personal productivity back at your desk.


• Quality not quantity. It may be possible to speed through your to-do list and check off every task by the end of the day, but will you come out of it with quality work? Focus on each task as it comes and congratulate yourself for completing each one.

The grass is always greener... in the other cube?

Ah, the great outdoors – green grass, blue skies, sunshine. Wouldn’t it be nice to bring a little bit of that into the office?

Look no further than the Breathing Partition from Yanko Design (via Geek Sugar). These super-cool cube dividers come equipped with an automatic watering system and room for all your favorite plants.

(Image via Yanko Design)

So, maybe the grass is always greener … in a Yanko cube.

In a state of swine-flu "freakout" at work?

(image via PassiveAggressiveNotes.com)

Fall has arrived and flu season is just a few steps behind it, although this season is already proving to be anything but typical. Fear of catching the swine flu has played well above the usual fanfare that comes with any “normal” flu season.

People are worried, but not without just cause. Some public health officials are describing the first wave of the swine flu pandemic, which hit the U.S. in May and June, as just a “foretaste” of the upcoming fall flu season.

According to the official tally kept by the U.S. Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO), there have been more than a million H1N1 cases in the U.S. alone.

Just like any normal flu season, high-density locations such as offices, schools and airplanes are considered higher-risk areas for spreading the flu. The risk of catching the flu at work is nothing new, but the risk of the swine flu hitting your workplace has many workers stuck in absolute “freakout” mode.

Of course, you want to limit the risk to your staff and customers, but creating a state of panic will sabotage your protective efforts.

Preventing a complete swine-flu “freakout” at your company doesn’t take a team of doctors and nurses, just some old-fashioned common sense. At the very least:

• Distribute information on how to protect yourself from the flu.
• Post flu-related information, including posters and signs, in high-traffic areas.
• Supply employees with alcohol-based hand sanitizers.
• Ask employees to stay home from work if they’re feeling ill to limit contact with others.

Another option - Tell them how CNN's Dr. Sanjay Gupta caught the H1N1 virus while reporting from Afghanistan. Read his first-hand account, "I went to Afghanistan and all I got was H1N1," and follow his lead - get medical care, get lots of rest and stay home for a few days.

As the swine flu continues to make headlines in our newspapers and nightly news shows, it’s no wonder why people are worried at work. Help employees stay safe without creating a state of swine-flu panic.

Read G.Neil’s white paper “Protecting Your Employees and Business from the Spread of Flu” (.pdf) for more information.

And “Flu prevention training: It’s a pandemic out there!” from the Training Time Learning Library.

Saying goodbye to summer...

Tomorrow, September 22, is the first day of fall. Goodbye summer, goodbye beaches, vacations and steamy temperatures. Hello football, prime-time TV and sweater weather.

In celebration of the new season, we’re taking a look back at the great summer we had here at Thoughts from Training Time.

And taking a look back at the posts readers enjoyed most during the past few months:

1. 10 low-cost employee incentive ideas


2. Employee incentive ideas on a budget


3. 5 tips to build employee morale in a down economy


4. Friday office humor: Olympics at work


5. Employee recognition ideas on the cheap, it’s easier than you think


6. Great ice breaker ideas start with three words


7. New icebreaker activities for meetings


8. Creative Icebreaker Games: Guess Who?


9. Taking steps to improve employee morale


10. How to have fun at work: Work like a dog

Help! Would your workers know what to do?

Jane was on her usual route to the printer to pick up her morning reports when without warning, she collapsed to the ground.

Mary, who was just steps behind her in the hallway, rushed to Jane’s side, quickly determined that she’s unconscious and yelled for help. Other coworkers hurry from their cubes and offices to see what’s happening, but no one knows what to do.

They’re frantic, asking each other – Who knows CPR? What’s the extension for the medical readiness group? What do we DO?

Your company may have a medical response plan for emergency situations like these in the office, but how confident are you that everyone will know what to do when faced with a serious medical emergency?

The first step for any business is to develop a comprehensive Emergency Medical Response Action Plan. According to OSHA, an emergency action plan should include, at least:

• Means of reporting fires and other emergencies
• Evacuation procedures and emergency escape route assignments
• Procedures to be followed by employees who remain to operate critical plant operations before they evacuate
• Procedures to account for all employees after an emergency evacuation has been completed
• Rescue and medical duties for those employees who are to perform them
• Names or job titles of persons who can be contacted for further information or explanation of duties under the plan

Having a plan is only the first step. In order for it to work, employees need to know their responsibilities. After developing your medical response plan, here are some ways to ensure employees will know how to follow it.

• Set up an Emergency Medical Response Team (MRT). Members of this team should be trained in CPR and AED use. At least one member of the team should be available during each shift.


• Provide first aid training. Even employees who are not members of the MRT should be trained on basic first aid and know what to do until a member of the MRT arrives.


• Keep first aid supplies easily accessible. Train workers on where these first aid supplies are kept and how to use each item.


• Post medical response information in high-traffic areas. Create safety posters with the names and extensions of MRT members and hang the posters in highly visible areas in the building.


• Train everyone. Train every employee in the building on your medical response plan and how they should respond in emergency situations. Develop role-play activities to ensure that employees understand the plan.

Remember that even a small accident like a slip and fall can put an employee out of commission for weeks. Have a plan and train employees on how to respond to and prevent emergencies and accidents on the job.

Carnival of HR goes back to school

The latest installment of the Carnival of HR is up at the HR Maven. She did a fantastic job of harnessing the excitement that comes along with each new school year with a collection of posts that will "liven things up, straighten things out and/or make it fun."

Be sure to check it out here.

When the flu and bad manners collide at work

From politicians interrupting Presidential speeches to tennis stars berating line judges and rap music moguls stealing an award winning teen’s limelight, recent news headlines have us gasping in disbelief and collectively wondering – “What would your mother say?”

Whether you’re a tennis champion or a grocery store bagger, people are taking notice of the disease-like spread of poor etiquette. Over at his Avian Flu Diary blog, writer FLA_Medic shared a recent experience at his local supermarket:

While paying for my goods, the cashier began counting out money. She then COUGHED into her free hand - and barely skipping a beat -continued counting out my change . . .

. . . I started to say something but was interrupted as this lady SNEEZED (loudly and wetly) into her free hand, wiped her hand on her pants leg, and then blithely resumed counting my change.

He pointed out the cashier’s poor (and germy) etiquette, she denied any wrongdoing, wiped her hands with a hand wipe then gave the shopper his change using “fresh” bills from the register.

I walked around the store for several minutes, fuming . . . and finally asked another cashier to page the manager. He arrived a few minutes later, and I explained what had transpired (I did not identify the cashier . . .this, I felt was a failure of Management).

I asked, “Have you had any employee training sessions on sneezing and coughing etiquette? After all . . we are in a pandemic.”

So, though it may be the simplest and one of our earliest learned lessons in etiquette (next to saying “please” and “thank you,” of course) some people need a refresher lesson on the importance of covering their mouth and nose while sneezing and coughing – the right way.

Now is the time to get your flu season training in motion, especially with some experts predicting flu season to hit its peak in October, before the release of the H1N1 vaccine.

Educate employees on how to protect themselves from the flu with posters, pamphlets and online newsletters – anything that could help prevent the spread of illness in your workplace.

Remember, the rules have changed since the School House Rock generation was in class (oh, you know who you are) – we use our elbows to cover sneezes, no more of that icky hand nonsense.

Teach employees to fish... for training

You know how it goes, “Give a man a fish; you have fed him for today. Teach a man to fish; and you have fed him for a lifetime.”

Well, the same holds true when it comes to employee training. When you teach employees how to fish, or find training on their own, they’ll continue on the same path for a lifetime, or at least for the time they spend at your company.

Teaching employees to fish for training begins with a course in company culture. Only by fostering a culture that promotes education and skills training will employees feel that learning is not only encouraged, but a necessary part of their career.

Getting started doesn’t have to use up a ton of resources either. Encourage employees to fish, for training, that is, by implementing a few of these ideas:

• Improve education from the inside out. Instead of having employees look outside to seminars and courses, give them opportunities to learn within the walls of your workplace. Something as simple as an in-house learning library can give employees the tools they need to make a difference.


• Create your own trainers. Some of the best training resources are right there under your nose – you hired them. Create a peer-to-peer training program where employees share their expertise with others. Without ever stepping foot outside, you’ll be fostering teamwork, improving engagement and encouraging employees to seek out training on their own.


• Embrace technology. These days, finding new learning outlets can be as simple as turning on your computer. From Twitter to online learning courses, technology has made learning more accessible, and affordable, than ever before.


• Try something new. Start a new in-house learning program, like “lunch-and-learn” training sessions. Typically more relaxed and less structured than traditional training courses, lunch-and-learns are a great way to fit training into everyone’s busy day.

Sign up an employee for a training course, he’ll have training for today. Encourage an employee to seek out training on their own, and he’ll have training for a lifetime.

Any more ideas on encouraging employees to discover training on their own? Please leave a comment and let us know.

Keeping employees on their toes, a field study

Continuing with the Training Trends theme from last week, I’d like to demonstrate how you, too, can easily keep your employees on their toes. Depending on your line of work, it could be as simple as putting on a blue polo and a pair of khakis.

Back in 2006, the self-proclaimed “urban pranksters” from Improv Everywhere recruited a group of about 80 people to play an interesting joke on a local Best Buy store. After arriving to a secret location dressed in the company’s signature blue polo and khaki pants the group was given these instructions:

“We’re heading up to the Best Buy on 23rd Street. We’ll enter the store one by one. Once inside, spread out and stand near the end of an aisle, facing away from the merchandise. Don’t shop, but don’t work either. If a customer comes up to you and asks you a question, be polite and help them if you know the answer. If anyone asks you if you work there, say no. If an employee asks you what you’re doing, respond ‘I’m waiting for my girlfriend/boyfriend who is shopping elsewhere in the store.’ If they question you about your clothing, just explain that it’s what you put on when you woke up this morning and you don’t know any of the other people dressed like you.”

And, they caught it all on video:



Get creative, keep your employees on their toes and have some fun.

Training Trends: Keep your team on their toes

Team coaching and employee recognition are two hot issues, especially in a down economy. It’s important that your team stays on their toes and feels appreciated for doing so. Check out our suggestions for designing training programs that will keep your employees going strong.

And then, check out FEMA’s tips and our supplementary training ideas to set up your fire safety plan. Keep your employees up-to-date with tools and information that can save lives and even your entire business.

Here’s a glimpse at the September issue of Training Trends:

Ready, set, hike… uh, I mean work!

Success in the world of professional football is measured in yards, touchdowns and winning games. In the world of business, however, the road to success is not always well paved.

No, there aren’t any play calls to memorize or grueling physical workouts, but the players on your team are still in need of a coach – someone to motivate and encourage them to do their best.

You want your team to grow, to be productive and win that big game (e.g. sales numbers, peak productivity), and coaching can help you get there.

Here’s the game plan: ... (more)


Putting the Arrrrrrrr in Recognition
Ways to recognize and motivate employees in a down economy

Ahoy, matey! It’s Talk Like a Pirate Day on September 19th and the perfect time to get out yer gold coins and stuffed parrot to honor the shipmates who so diligently scrubbed the ship deck and managed to avoid walking the plank.

All pirate-speak aside, employee recognition is an essential part of sparking motivation and creating company loyalty on the inside. Building employees’ self-worth and appreciating them for all they’ve accomplished will keep them going strong, especially in a down economy.

Here are a few tips that will make your employees feel recognized: ... (more)


Are you up to FEMA’s standards?
Fire safety training to prevent a disaster

September is National Preparedness Month and a necessary time to make sure your employees are trained and ready in case of a fire. Fire causes thousands of deaths and injuries and billions of dollars in damage each year, making it the most common disaster amongst businesses. Here are some ways the Federal Emergency Management Agency (FEMA) recommends you stay prepared:

• Have your office, plant or facility inspected for fire safety; ensure compliance with fire codes and regulations.
• Install smoke detectors and fire extinguishers in appropriate locations.
• Consider an automatic sprinkler system, fire hoses and fire-resistant doors and walls ... (more)

Each month, the experts at TrainingTime.com share all of the latest and greatest tips, trends and buzz from across the training industry in our Training Trends newsletter. If you’re not on our mailing list, please take a few seconds and sign up.

If you’re a training expert or HR professional and are interested in writing content for Training Trends or TrainingTime.com’s learning library, visit our “Write for Us” page for instructions on how to contribute.

Preventing swine flu at work: Prepare now

Thanks to the H1N1 flu virus, familiarly known as the swine flu, the upcoming fall flu season will be unlike anything the U.S. has experienced in recent history, and government officials are urging businesses to prepare for a possible widespread outbreak.

With the pandemic estimated to reach up to 2 billion people, three Cabinet secretaries met last month to announce new guidelines to help businesses plan for and respond to the upcoming flu season.

“One of the most important things that employers can do is to make sure their human resources and leave policies are flexible and follow public health guidance,’’ said HHS Secretary Kathleen Sebelius. “If employees are sick, they need to be encouraged to stay home. If people begin to experience flu-like symptoms at work, they should be sent home and possibly encouraged to seek medical treatment.’’

Employers’ flu season plans should address key preventative measures including:

• encouraging employees with flu-like symptoms to stay home from work,
• operating with less in-house staff, and
• having employees at higher risk for illness or serious medical complications from infection work from home.

Before the season gets into full swing, employers should take a look at the company’s sick leave policies and ensure employees understand them, according to the CDC. Employers may also want to consider adopting flexible hours for employees who need to care for sick family members or if a child’s school is closed.

Other suggestions include offering on-site flu vaccines, encouraging employees to get the H1N1 flu vaccine, limiting face-to-face meetings and business travel, and allowing employees to work from home.

“Keeping our nation’s workers safe is a top priority,” said Deputy Secretary of Labor Seth Harris, who participated in the announcement. “Faced with a renewed H1N1 challenge during the coming flu season, we are developing tools that will help ensure America’s workers stay healthy and our businesses remain viable.”

Every company will have a unique plan that fits their business needs, but the main goal should be protecting workers. Help prevent the spread of flu at your company by training workers how to keep themselves and their families safe.

Related posts:

Training is key to preventing the flu at work

Preventing the flu in the office, six simple steps

Keep your germs at home!

Free online learning webinars

The kids are finally back to school and you, too, can “hit the books” starting with this great list of free online learning webinars compiled by Jon Udell and Tony Karrer of eLearning Learning (via Workplace Learning Today).

From increasing your webinar effectiveness to coaching and even growing your business, their list is a great place to get back into the learning groove after a long, hot summer.

Upcoming eLearning Events from eLearning Learning.

New motivation trend: Plant a garden

Really, plant a garden. It turns out that along with nutrition, peas and carrots also have the power to motivate.

Corporate gardening is one of the latest trends in employee motivation, and for many companies it’s proven to pay off in the hearts (and stomachs) of employees.

“Some small companies seeking an extra benefit for their employees are turning to their backyard for inspiration: a vegetable garden.

After laying off an employee, cutting hours and discontinuing raises, Sheryl Woodhouse-Keese, owner of Twisted Limb Paperworks LLC in Bloomington, Ind., invested $600 last fall to create a 1,500-square-foot garden outside the recycled paper-products company's office. Now, her four employees can take home their pick of 10 herbs and 22 vegetables.

"The garden really is a nice benefit, saving them on their food bills," said Ms. Woodhouse-Keese, who estimates the garden has meted out $2,400 in produce this season, from tomatoes to potatoes.” (WSJ.com)

Gardening at work can be an affordable and simple way to boost employees’ morale and give a ground-up boost to the company’s wellness program.

It’s also a great way to build employee camaraderie without ever leaving company grounds – no retreats, seminars or off-site meetings needed. All this retreat needs is a pair of gloves and a garden hoe.

If you’re a small business looking to attract new employees, access to a flourishing vegetable garden can be an attractive asset. So whether you have a spacious rooftop or a grassy patch of land behind the building, plant a few seeds and see what grows...