The blurry facts about sexual harassment training

I guess it all depends where you look.

One study says sexual harassment in the workplace is down. Another one says it's up.

And then there are the stats on who exactly is being harassed. Used to be assumed that it was all women. Then gay, lesbian and transgendered employees moved up on the list. Now straight men are filing an increasing number of sexual harassment complaints, usually aimed at their female bosses.

As if all of this wasn't confusing enough, there are questions about what to do to stop, or at least reduce sexual harassment at work. Heck, most of us can't even agree on what is really is. Some things are easy to define as sexual harassment, like when sexual favors are a condition of promotion or even hiring (think the proverbial "director's couch.")

But other things are trickier. When does a compliment become sexual harassment? Or a hug or a pat on the back? Is it only the big things that count, or is everything potentially open to interpretation as harassment?

Amid this maelstrom of uncertainty, there are a few things employers can do to reduce the likelihood of sexual harassment at work. And as you probably expect on this blog, I'm going to list training first. So here goes...

1) TRAINING!

Yup, this is yet another case of what we don't know CAN hurt us. If your employees and your managers can't even come up with a clear definition of sexual harassment, how are they supposed to:

A) Recognize it
B) Prevent it
C) Deal with it when it happens

Now for the good news. Sexual harassment training does NOT have to be boring. In fact, it probably won't do a heck of a lot of good if it is boring. People who are falling asleep, daydreaming or doodling probably are not learning very much.

Look for a sexual harassment training program that gets people involved in the process. Something with role playing, humor or an interactive component will be much more effective than a lecture (remember that earlier post about why lectures are a bad way to teach? Well, here's your chance to apply that knowledge!)

2) Create a culture that doesn't enable sexual harassment

It can be as simple as open door policies for small meetings. You can also make sure spouses and partners are invited to social events on a regular basis. Let your employees, from senior management on down, know that any instance of sexual harassment will be investigated and dealt with promptly. No exceptions.

3) Remain observant

It's estimated that up to 70% of sexual harassment events are never reported, so it's up to you to be aware of the mood and tone of employee interactions. If meetings often include off-color jokes or references, it's time to pull in the reins and get that behavior under control.

Getting training out of the box, Part 3 --- Finally!

Okay, okay, so it wasn't the next day. But hey, it was New Year's Eve. And if you're like most of us here, that first week back after the winter holiday madness was, well, more madness!

But now we're a week into 2010 and it's time to get back on track. So where was I? Oh yes, your objections to opening the box on training.

Number 1

It costs too much.

This one had the most hands waving in the air, I'm sure. Budgets are tight. Got it. But how many people at your company are now expected to pick up the slack for those who have left -- or were let go?

When you eliminate a position or leave one vacant, you've not only cut costs, you've cut expertise and experience. Aside from the question of whether that saves you any money, there is the issue of keeping the business going.

So you need to, got to, have to, MUST train the remaining people so they can do their jobs AND the new job, too.

Hoping they'll "catch on" or figure it out is not a valid game plan. Too much risk for mistakes, and in today's sue-happy climate, that could cost BIG $$$$$.

And looking ahead, what happens when someone leaves unexpectedly, taking their expertise with them? People are still moving on, taking other jobs. Are your employees cross-trained well enough to pick up that now-vacant job, even for a short time if you do hire someone new?

And ALL OF THAT ASIDE....

Good training doesn't really cost that much. But you already knew that, didn't you. So on to the next excuse....


Number 2

It takes too much time away from work

Did I hear you right? Training people to do their jobs better, or to feel better about their jobs is a waste of time???

We live in a world where nearly half of all employees DO NOT LIKE THEIR JOBS. And we all know that people who are happy at work perform better, work harder, and make less mistakes.

And yet people are waving those hands in the air claiming that training is a waste of time? That means one of three things:

1) You have bad training, and no one should be going. So you need to fix what's broken rather than consider it a plus that you're forcing only a small number of your employees to suffer through miserable training.

2) Your training is not useful to your business. Sure, it might be fun. Or it might be your trainer's favorite topic. But if it isn't really useful to your business and your employees, it's time to replace it with something that does matter. And then invite more people to share in the wealth.

3) You are too focused on the short-term, at the expense of the long-term. Sure, maybe Sally in IT isn't a manager yet. But she wants to be. And she's a good employee. So let her go to the management training class. It will benefit the company in the long run, whether she moves into management, or just learns some new skills to apply to her current job. Or even gains a better understanding of what managers do. It's ALL good.

The Big Number 3

There's one more excuse, but this one is usually not accompanied by waving hands. It might be whispered. But usually it's not even spoken.

We are afraid that if "they" know too much, "they" will think they have a right to make choices. To think for themselves. Maybe...and this is the scariest part...shoot for OUR jobs. Gasp! I said it! I broke the code of silence!

It's nothing new. It's the reason so many cultures through-out history have clamped down on education. The more the masses know, the more dangerous they are. Or could be.

But as an excuse, even a silent one, for holding back on training in 2010, it stinks. If managers are so insecure in their skills, they need to get better at what they do, instead of acting as roadblocks to improving the skills of their teams.

Worst of all, if this is the real reason and it's coming down from the top, your organization is in a heap of trouble. And at that point, training is the least of your worries.

So which is it? And why are those gates still closed? Are there reasons I haven't covered? Let me know. Post your thoughts or drop me an e-mail at trainingtimeblog at gmail.com.

And while you're at it, I'd love to hear your thoughts for topics I should cover. (BTW, MLM, discount pharmaceuticals, or the latest gadget you're selling are NOT open topics, so skip those e-mails and comments please.)

Getting training out of the black box - Part 2

Now that you know what training is wanted/needed, it's time to share the news.

In chatting with other HR pros, and even through my own observation, I hear a lot about training being available only to a select few.

Excuse me??

We are talking about something that will create a better informed, more productive, more motivated, and more committed workforce, and you are keeping it a secret from most of your employees?

All I can say is you are nuts! (headwag and finger shaking to be imagined here!)

You have someone working on the factory floor who has aspirations of becoming a supervisor and wants to be able to do it well from Day 1 when the opportunity arises, and you are only letting people who are already supervisors in the door to that class?

You have a clerical employee who writes code on the side at home and you are NOT going to tell her about the database application class because it is not in her job description -- yet! Are you kidding me?

Stop thinking of training as a limited resource!

I will say it again! Training increases productivity, improves morale, and boost employee commitment. It is a tool like almost none other you have in your HR toolbox. So open up the box, and take it out!

How?

Publish a training schedule and let people pick the classes they want to attend. If there are a few people who NEED to attend a given class, put their names down first. Then let ANYONE sign up for the rest of the slots. ANYONE!

Send out in-house e-mails about upcoming training. Post signs on walls. PUBLICIZE IT! Think school dance -- the more signs, the more excitement, the more people attend. Same principle here, except your company benefits from all the people showing up and getting training! Pretty cool, huh? And you don't even need someone to watch the punchbowl!

Reward people for attending, reward improvement in areas that had been lacking, reward new ideas that came from the training. Pay attention to the after-affects of the training. When people do good things because of it, reward them. Chocolate bars, gift certificates, plaques, whatever you choose. Just follow through.

Tomorrow...your objections to this idea. Yeah, I can see those hands waving out there. And the "But...but..." excuse pouring out. Share yours. I'll share the ones I've heard. And tomorrow, we'll deal with them all.

Training and rewards, Santa style

The connection between behavior and rewards is simple, if you're talking about Santa. You behave, you get toys. You misbehave? You can look forward to a stocking full of coal. Nasty.

The really cool thing about that plan is that it is clear and up front. No mysterious stockings full of coal because some bean counter said there where too many good children. The terms are clear...clean your room, help out mom and dad around the house, brush your teeth, and you're pretty much guaranteed that old Saint Nick won't leave you lumps of fossil fuel instead of a candy cane and toys.

Wouldn't it be great if corporate training worked that way? Or heck, corporate life in general.

Imagine this:

You come into work every day, you work hard. You do your reports and track your products. So when training opportunities come around, you can pretty much count on a sweet opportunity to learn something new, improve your skills, maybe get set for a promotion when a position opens up.

Sorry. The reality is far from the Santa-based system. We treat employee training like some secret formula we need to protect from the masses.

First, we limit the number of people who hear about the training being offered. It becomes something more like an invitation to a secret society than a chance to create a better educated workforce.

Then, we have an approval process for people who "heard" about the training and want to go. We screen them to make sure we only allow in those who already have jobs related to the training. The idea that others in the organization might benefit from diverse training is about as accepted as the idea of little green men -- we all know about the stories, but no one in their right mind would admit to believing them.

Finally, we make it hard to people to attend the training. In many organizations, salaried employees attending training are expected to do their normal job on their own time, outside of the training time. Now there's a big incentive, right?

There are literally millions of pages of research showing that a better trained and cross trained workforce is more productive, more committed and more successful. And yet, and yet...the stocking full of coal continue.

Can we take a page from Santa in 2010? If your employees are on the nice list, make training one of their rewards? At the very least, it beats vacuuming up all that coal dust.

Lectures are the worst way to teach employees -- and the most common

Isn't it about time we hunted down and laid to rest lectures as a way to teach employees?

New Moon just opened in theatres, so maybe that's why I have vampires on my mind.

But as I was looking over yet another mailing filled with dry "training" books and canned lectures, I could not help but think of putting a stake deep into the heart of this long-since-dead training method and making the corporate world a whole lot safer for the rest of us.

We all know that standing at the front of a classroom talking at a group of people who would rather be almost anywhere else that this is a lousy way for one adult to teach other adults. Heck, we've suffered through it ourselves since elementary school and well into our professional careers. Over and over and over. And yet we do it.

Thank about what you and I and almost everyone else does during a training lecture...

We sit. We fidget. We doodle. We check our watches a dozen times, then count our blessings when the lecture is over, hoping no one answers the call for "Questions, anyone?"

Sound familiar?

How much learning do you think goes on in that kind of setting? So why, why, why are we STILL doing it?

Some alternatives to turning employees into glazed-eyed zombies drawing endless circles and squiggly lines on their notepads....

1) Give your employees something to read about whatever it is they're supposed to be learning. Oh, and make it entertaining. Boring is NOT more professional -- it's just boring.

2) And give them someone or something to watch so they can SEE how the process works. Again. Scrap the boring. Make them smile and their learning curve goes up. An example?



3) Let them try it out. Yes, they may mess up. But they will learn much faster and understand much better if they work through it with their own two hands. If it works for brain surgery -- that's what internships and residency are all about, after all -- it will certainly work for most of the things your company needs employees to do. Learning by doing. Or at the very least, a simulation of doing, followed by for-real doing.

4) If it's not something that can be taught by doing because it's an attitude or a personal skill, let them pretend they're doing it. Or trying to stop someone else from doing it. Or someone is doing it to them. This role-playing approach works great for intangible lessons like discrimination, harassment prevention or managing a group of difficult, opinionated, clueless...opps, sorry. Got off the track a bit there.

Back to what I was saying....

The only part of training employees that really matters is actually TRAINING them! Seat warming and doodling does nothing for them, for you, or for your company.

Get people out of their chairs and get them engaged in whatever it is they're learning.

If it matters that they learn it, make sure your training will actually teach them.

Keep training short ... but how short?

When it comes to elearning, we’ve been told that keeping it short can improve retention, but cutting it down too much can backfire. So, how do we know when short is too short?

“It used to be that formal learning programs in a corporate environment could be a week long. People would pack up and spend an intensive five days in a dedicated facility and immerse themselves in a new skill set.

Then the tolerance by employees and middle managers for a formal learning program shifted to two days. Then one day. Then half a day. Then one hour. Now it is probably about fifteen minutes,” according to Simulation Designer Clark Aldrich on his Simulations and Serious Games blog.

Of course, technology has improved instructional design, significantly reducing the amount of time it takes to complete training and learning courses. And since the advent of Google, we’ve been trained to find and learn information using the fastest methods available.

Whether it’s in response to the recession or not, training has gone from weekly retreats to days of on-site training, to an hour-long webinar. We’re trying to get the most bang for our buck by racing through a mountain of information as quickly as possible.

What do you think? Is it possible that we’re losing out on quality because we’re so focused on efficiency? Are we trying to squeeze too much training and learning into a window of time that’s way too short?

Is cramming it all into 15 minutes ever a good thing?

Time to revamp your training?

It’s about that time of the year again, the summer heat is cooling off and kids are checking off their school supply lists before the new school year starts.

It’s also a great time for businesses to start checking off their lists to see what areas of employee training and development need a boost.

Here are some tips for reinvigorating your organization’s training programs:

Survey employees. What do they want out of the company’s training programs? What topics would they like to see? What would get them more involved?

Take a look at your budget. Where are you spending too much? Where could you be spending more? Which programs could use some financial tweaking?

Get creative. Try training naked or take advantage of the sunshine and enjoy a team building exercise outside. Find creative ways to get employees excited about training.

Refresh your training materials. PowerPoint looking a little dated? Books and training CDs getting a little worn out? Shop around for some new, fresh training materials.

Have fun. Find new ways to have fun within your training programs. Are there any new training games you’ve wanted to try? Or new, challenging team building activities you think would work?

Train the trainer. Turn existing employees into in-house trainers who can share their expertise with their coworkers. Not only will it save the company some money, but it can also help build teamwork.

Goodies may not make training any sweeter

Trying to win over trainees at the beginning of a motivational or training seminar with goodies like candy and small gifts may be turning them off more than they spark any added interest, according to new findings.

The research, out of the University of Iowa, suggests that predicting employees’ reactions to a training setting may be trickier than once thought. Kenneth Brown, a professor of management and organizations at the University of Iowa, was surprised by his recent discovery.

"A number of people, particularly in the profession of training and organizational development, argue that if you are going to bring people into a room or you're going to work with group of employees on a change effort that you should really try to create a positive environment, you should try to create positive mood," he says.

As part of his research, Brown and an assistant gave a group of students small gifts when they came to a training session and played music during breaks. They found about a third reacted positively. Another third reacted negatively and the other third basically had no reaction to the gifts and attempt to lighten the mood with music.

"We had some people who, you know, just thought this was kind of neat," Brown says, "...and other people who actually ended up disliking the environment more." In the minds of that group of people, the gifts and the music meant trainers were "trying too hard."

Brown doesn't classify his research as "groundbreaking," but he suggests it may be a "wake-up call" to those who conduct employee training for a living and assume plying participants with goodies will make the training go more smoothly. (Radio Iowa)

So, what does work? Humor, according to Brown. Managers who are open to humor and find humor in tough work situations helps connect people in group settings on a more personal level. The ability to laugh is clearly connected to positive mood and relationship building.

Do you offer trainees any type of goodies during the course? Any candy, small gifts, music, etc.? Do you think it helps/hurts the mood in the room?

Quick tips for dealing with annoying trainees

Whether you’re lecturing a large group, or training just a few, every once in a while you experience the joy of having to deal with an annoying and/or obnoxious trainee.

From interrupting the trainer with unrelated questions, to disagreeing with certain training methods and even arguing with instructors, disruptive trainees can be a handful. Not only are they annoying to you as the training instructor, but the entire classroom of students also has to deal with their shenanigans throughout the course.

Dealing with these pesky students can be difficult, but getting disruptive behavior under control should be done early and sternly if you want to get through the training course with your sanity intact.

Here are some quick tips for dealing with an annoying trainee:

• Don’t ignore it. Rather than letting the behavior grow into a big problem, confront the disruptor. Have a conversation with the student during a break to let them know about their disruptive behavior and how it affects the rest of the class.


• Empathize. However bad their behavior may be, remember that you’re still dealing with an adult here. Most adults know better than to be rude to an instructor. So, pull the annoying trainee to the side and explain that you understand their frustration, but would rather discuss it another time and not in front of the entire group.


• Know that you may hurt their ego. You’re in charge, it’s your classroom and you have to do what’s best for the group. Your comments regarding their behavior may hurt their feelings, but trust me, they’ll get over it.


• Let them be heard. The reason behind an trainee’s annoying questions may be because they don’t feel like their opinion is being heard. Let the student say what they have to say and their comments or questions may die down once they’ve had the chance to talk.


• Engage. Create training activities that engage students in a hands-on activity. If they’re busy working with other students on a clear and focused task, they may be less likely to act out.


• Include. Sometimes a person is being annoying because they are knowledgeable in the topic you’re training and want to share what they know. If possible, make the student responsible for a piece of the training course. It could help add more life to the training and you never know, you could actually learn something new in the process.

Dealing with difficult people at work or in a training setting can be a challenge, to say the least. Remember to bring along a little patience and understanding to the situation and you’ll soon be on the road to success (and sanity).

How do you get through a training course with an annoying trainee in the bunch? Share your tips in a comment below.

Top training tips any company can put to work

It doesn’t matter whether your trainees are young or old, new hires or existing employees, or even if your topic is safety or sexual harassment, every form of employee training will share a common thread.

Especially today, companies are looking for programs that deliver the best training ROI. At the very least, these programs must be designed with a clear purpose and outline measurable objectives for employees to reach.

Any organization can use these top five employee training tips to help design their own training courses or to improve the ROI of any current programs:

1. Set clear goals. Identifying goals should be the first step to developing a new training program or enrolling employees in outside courses. A clear set of goals will ensure that employees complete the required course material and know what is expected of them once the program is finished.


2. Keep it ongoing. Employee training should be viewed as a way to continually learn and improve, rather than just something to check off your to-do list. With continuous training, employees will develop new skills and abilities that will improve their productivity and boost to your bottom line.


3. Keep it simple. Keep training programs focused on one topic at a time. If there are too many topics or too much information, you can easily overwhelm employees and turn training into a burden instead of an opportunity. If necessary, split up a large training program into smaller, more manageable courses.


4. Spend wisely. Do your homework and make sure you’re getting the best bang for your buck when investing in employee training. Whether you’re using an outside resource or developing an in-house training program, ensure the materials are the best quality for your budget.


5. Follow up. After the training course or seminar is complete, managers should meet with employees on a regular basis to determine the effectiveness of the training and to monitor employees’ progress. Managers can also help employees who may be struggling with any new information.
   

You can only improve your employee training ROI if you put in the time to plan an effective program and are prepared to follow up. Without any follow through, many employees will lack the motivation to hang onto their newly-learned skills, turning the training into a waste of time.

A business is only as good as the people who work for it. Help your business succeed by giving employees the tools and training to perform at their best.

Could Second Life enhance your training program?

On the front page of CNN’s Tech section today is an intriguing new story on how medical students at Imperial College in London are effectively using Second Life for learning.

Using a virtual hospital in Second Life, third-year medical students are receiving “hands-on” experience in what they’ll later be doing in their medical careers including visiting patients, ordering X-rays, consulting with colleagues and making diagnoses.

From the CNN article:

It's an interactive, hands-on learning experience -- and none of it is real.

These prospective doctors are treating virtual patients in Second Life, the Internet world where users interact through online alter egos called avatars. The third-year med students are taking part in a pilot program for game-based learning, which educators believe can be a stimulating change from lectures and textbooks.

"The aim is to develop a more engaging learning environment, rather than just replicate what you have in real life," said Maria Toro-Troconis, a senior learning technologist at Imperial College London. "Game-based learning plays a very important role."

The students’ classroom training is reinforced in Second Life down to the simplest lessons like washing your hands. If students forget to wash their hands before visiting with a patient, the program limits the student from going any farther.



Back in the U.S., companies including Sun Microsystems and IBM have established their own real estate in Second Life to give employees the opportunity to connect on a different level.

Sun Microsystems, a company that has been on Second Life since 2006, owns a variety of property that the company uses for different reasons. Some of their Second Life property is open to the general public and other areas are used specifically for employee training and corporate meetings.

IBM has also been using Second Life and other virtual communities to hold company meetings, conduct online employee training and carry out orientation sessions.

The opportunities for employee training in Second Life and in similar online venues seem endless. Especially with many organizations looking to cut training costs, we may start seeing more companies adopt online training as a cheaper option to traditional methods.

If Second Life can help doctors learn how to treat patients, certainly it can help other organizations train employees in areas like customer service and safety. Whatever your situation, online training has the potential to take your program to the next level.

Have you ever been a part of training or another corporate activity that was held using a virtual platform like Second Life? Do you think there are any added benefits to virtual employee training as opposed to traditional methods?

Investing in leadership development during a downturn

Despite deep budge cuts, many companies have found a way to refocus during the downturn and are reexamining their employee training programs.

Right now many employers are focusing their efforts on leadership development to grow strong managers, in order to not be caught empty handed when the economy turns around, according to a Wall Street Journal article from earlier this week.

Identifying and grooming leaders is important in good times, says Bret Furio, senior vice president of consumer lifestyle for Philips Electronics North America. "In times of crisis when the economy is struggling," he adds, "it's imperative."

Companies spent 11% less on training per employee last year and more than twice as many corporate and government training professionals expect training budget decreases rather than increases in 2009, according to recent research.

Philips Electronics NV is part of that group of businesses cutting back on training this year. Instead of eliminating anything, the company found ways to save on their annual leadership development program, called Inspire, and still deliver the same quality training.

In a nod to the tough times, Philips trimmed the budget for Inspire, eliminating one tutor and tapping more employees, rather than outsiders, as trainers. It's holding the program near Seattle and Boston, where Philips has many employees, saving the company transportation costs.

Another big name, Estee Lauder Cos., is also continuing its leadership development programs even after reporting lower sales and profits last quarter and the announcement that the company will be cutting 2,000 jobs over the next two years.

During better times, the company would send 120 executives to a two- or three-week summer college program. This year, it will be sending 60 and only for one week. All of its leadership programs are emphasizing “innovation and managing change in volatile business conditions.”


Saving on employee training

A well-trained employee is one of your most valuable assets, especially when your business is facing tough times.

With training, employees can will save their employers more money by making less mistakes, being more productive and being able to take on more work. Along with saving money, training improves engagement, loyalty and an employee’s confidence in their work.

Training doesn’t have to be expensive in order for it to be effective. Consider these cost-saving training options:

• Video training. Instead of sending a group of employees to outside courses that incur expensive travel costs and lost hours, find a comparable video training program to bring in house. For the cost of one ticket to an expensive seminar, you can train an entire room full of people.
• Online training. Similar to video programs, online employee training or e-learning allows you to train many for the cost of a few and eliminates travel costs. It also gives employees the ability to work at their own pace and complete courses as they go.
• Smart shopping. Tools like TrainingTime.com can help you find and compare employee training programs that will fit in your budget. Shop smart and know you’re getting the best deal for your business.

Training losing ground in the battle of the budgets

Financial hardships caused by the economic recession have led even more organizations to cut spending on employee training, according to two recent studies.

The average amount companies spend on training per employee fell 11% in the past year, according to a recently released research report by Bersin & Associates. Training expenditures per employee declined from $1,202 per trainee in 2007 to $1,075 per trainee in 2008.

Bersin’s data also showed that the U.S. corporate training market shrank by more than $2 billion, from $58.5 billion in 2007 to $56.2 billion in 2008, marking the greatest decline in more than a decade.

This latest report mirrors another study released in November, revealing that more than twice as many corporate and government training professionals expect training budget decreases rather than increases in 2009.

According to the study by training services firm Expertus, almost half (48%) of survey respondents expect smaller training budgets in 2009, up from 41% in 2008.

“When budgets became tight, organizations with a traditional training focus suffered most,” Bersin said in a statement. “Today’s business world demands a combination of formal and informal learning with an emphasis on collaboration, knowledge sharing, social networking, coaching, and mentoring.”

A well-trained employee is one of your company’s best assets and worthy of the financial investment. Resist the urge to take the “easy” way out by cutting development opportunities and find creative ways to stretch your training budget.

For more information on how to (and how not to) handle employee training in a recession, take a look at some of these related posts:

Cutting training, cutting safety: Is our economy causing more workplace injuries

Employee training and the budget battle

Training budgets, just another victim of the recession

‘Recession-proof’ employee training tips

5 tips for employee training on a tight budget

Employee training videos that won’t put you to sleep

It’s your first day on the job. Your manager has you fill out a few forms, gives you a tour of the building and then takes you to the back room to watch an employee training video.

All of the sudden you’re sleepy, very sleepy and thinking this would be a great time to catch a little power nap, right?

But what if employee training videos were actually enjoyable enough that trainees would want to stay awake while they’re playing ... maybe even retain something?

Think it could never happen?

Well, thanks to YouTube, we have video evidence that entertaining employee training videos once existed. Back in 1989, Wendy’s created a new hire training video that put some fun into the learning process and is even more fun to look back on now.

Here it is (just remember, this is 1989):




Whether employees laughed at the video or thought the rapper in a sparkly green polo shirt was cool, Wendy’s found a way to make flipping burgers not so boring. It was one small gesture that may have had a big influence on the way workers thought of their new employer.

Work a little bit of fun into your training program and your employees will appreciate it. Even if the final product is a little cheesy, you’ll be laughing in 10 years, I promise.

New program pays for job training in Michigan

In December, Michigan legislators passed a bill that will allow community colleges to create training programs for companies adding new jobs or for new businesses coming to the state.

Cost to businesses = $0

Cost to community colleges = $0

So how does it work?

Under the New Jobs Training Program, community colleges sell bonds to develop training programs for new companies moving to Michigan or existing companies creating new positions.

Employers can approach a community college with a number of jobs they need training for. The employer then signs a written contract with the community college to provide training at no cost to the trainees. The tuition for the training is primarily paid back through state income tax revenues created by the new jobs.

From the Lansing State Journal:

"This is not a hit to the state, because these are new jobs," said Michael Hansen, president of the Michigan Community College Association. "The state was never going to realize that income tax anyway. The jobs wouldn't exist except for this program."

Modeled on a successful program in Iowa, the initiative "is a win for the community college, because they develop training capacity," he said, adding that several of the state's community colleges, Lansing Community College among them, have already expressed interest.

"It's a win for the company, because they get their workers trained for free," he said.

The only catch is that the jobs must be new, part of an effort to expand business. Trainees can’t be replacement workers for existing positions.

Michigan’s law was modeled after a similar program Iowa began in 1983 where community colleges use bonds to purchase equipment and facilities, develop contracts with special trainers and private vendors and hire instructors for new training programs.

Since its inception, the Iowa program generated $600 million to finance 2,100 projects that created more than 140,000 jobs for the state.

When signing the legislation, Michigan Gov. Jennifer Granholm pointed out that the state “must do everything we can to help our citizens get the training they need for good-paying jobs in this challenging global economy. These bills are another part of our plan to ensure that we have a strong workforce that can compete and win in the 21st century.”

Hopefully, Michigan will find the same success Iowa did in creating the New Jobs Training Program, but only time will tell.

What are your thoughts on Michigan’s New Jobs Training Program? With our current economic situation, do you think more states should develop similar programs?

How to deliver employee training like a ninja

Want to learn how to “kick-butt” when developing and delivering training programs?

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Training budgets, just another victim of the recession

As the economy continues to slide downward, more and more corporate training budgets are taking a big hit.

Most HR departments won’t be surprised by the results of a new survey providing confirmation that in tough economic times, employee training is many times the first thing to be eliminated from budgets.

Expertus, a learning-services firm, surveyed over 80 corporate and government training professionals from organizations of varying sized in 19 different industries and found that:

• For 2009, more than twice as many respondents expect budget decreases rather than increases.
• Almost half (48%) expect decreased training budgets in 2009, up from 41% in 2008.
• Only 17% expect a training budget increase next year.

From the HR Executive Online story:

The findings didn't surprise Trellis Usher-Mays, president of Atlanta-based T.R Ellis Group, a management consulting firm that provides training services.

"Most companies are cutting training budgets," Usher-Mays says. "In learning organizations today you have to show a clear line of sight between training and positive business impact. Now is not the time to ask a C-suite executive to 'just trust us to use training money wisely.' "

Usher-Mays says now, more than ever, HR leaders need to fully understand the strategic business objectives of the organization to ensure that training dollars get approved -- and to make sure those dollars deliver the best return on investment.

"During times of plenty, you could get away with what I would call non-essential training," says Usher-Mays. "Not anymore."

But, according to Usher-Mays, there’s an upside to training budget cuts. With the focus on budget cuts, HR leaders are able to highlight the value of employee training, especially when it comes to compliance issues, forming a competitive business advantage and keeping employees engaged and growing professionally.

Among the training trends in a down economy, e-learning is making a strong appearance. For companies looking to save money without affecting quality, online and virtual training resources can be the best alternative to an in-person instructor.

Consider these cost-saving training options:

• Video training. Rather than sending a group of employees to an outside training course that will include expensive travel costs, find a comparable video training program to bring in-house. For the cost of one ticket, you can train an entire room full of people.
• Online training. Similar to video training, online employee training allows you to train many for the cost of a few and eliminates any travel expenses.
• Shop smart. Use tools like TrainingTime.com to find and compare employee training programs that will work with your budget.

How successful on-boarding improves training retention

How well a new employee retains training is directly dependent on the success of your on-boarding program, according to a recent article in Restaurants & Institutions (R&I).

Even outside of the food service industry, both formal and informal on-boarding programs are vital to the training process. When businesses conquer on-boarding and new-hire training, new employees are more likely to make it through the first weeks of a job and start thinking long-term.

“Dean McSherry, an Addison, Texas-based restaurant consultant, suggests a multipronged strategy that covers much more than basic job training. Introducing new employees to key people, providing them with the right tools and integrating them into the company culture quickly will help ensure that they enjoy their work and succeed.”

Here’s how some of the most successful food service companies achieve success in on-boarding and training new employees:

• Ongoing training opportunities. As employees move up the ladder at Chipotle Mexican Grill, they take part in ongoing training opportunities to help them at each new step. The restaurant chain strives to make employees at all levels understand the meaningful opportunities at the company and all of the career paths they can work toward.


• Cool training tools. Embracing new technology has greatly improved on-boarding at the Atlanta-based Wing Zone. CEO Matt Friedman harnesses the power of new technology and the Internet to make training “modern, quick, consistent and effective.” New hires are put through a simple online course complete with videos on the history of the company and quizzes that introduce employees to the company and prepare them for the hands-on training to follow.


• Stars and training mentors. New hires at the Cracker Barrel restaurant chain work their way through the company’s “Rising Stars” program where employees earn apron stars as they complete each step of the training program. During their first 60 days, new employees are also matched with a manager in a buddy program to check in with trainees throughout the on-boarding process.


• An eye on employee health. Because some people will be at the company for decades, Cal Dining at the University of California, Berkely, has new hires work with ergonomists to learn the best ways to work without injuring themselves. Additionally, new hires receive a preliminary health screening to identify any potential injury risk.


• Focus on brand value. The casual-dining restaurant Houlihan’s trains new employees to understand how the restaurant’s brand image plays a key role in customer experience. Employees are trained to “sell the brand” in their on-boarding program. The company’s philosophy: “Treat managers well, and they will be happy. Ultimately, happy managers create happy employees, and happy employees, in turn, create satisfied customers.”

With the right tools and support at the very beginning, employees will be more likely to enjoy their work and succeed. How does your company successfully implement on-boarding and new-hire training to improve retention?

Employee engagement down, how training can help

With businesses across the country suffering under the flailing economy, now is not the time for employee engagement to start deteriorating. Unfortunately, experts say that’s exactly what’s happening.

Employee engagement levels are dropping across the board, revealing that 21% of U.S. workers actively disengaged, according to a recent national study by Modern Survey.

Notably fewer workers feel a strong sense of pride in their companies. Now only about half say they are willing to put in extra effort to help their company succeed and only about half say they intend to stay with their company for a long time.

“You can’t open a newspaper or surf the internet without being bombarded by headlines and stories about the country’s ever-deepening economic troubles. Month after month, we’ve all been learning about the subprime mortgage mess, plummeting property values, foreclosures, layoffs, and the collapse of some of our largest financial institutions. People are spending a lot more time worrying about how to make ends meet than they did just a year or two ago,” said Bruce Campbell, a Senior Consultant at Modern Survey.

Among a long list of unexpected costs, poor employee engagement can lead to unplanned absenteeism, a lack of teamwork, low productivity and damaged morale. Though we can’t do much about the nation’s economy, we can do something to improve employee engagement within our own organizations.


How training can help

Engage employees by providing opportunities where they can improve personal leadership skills. Leadership training gives employees who may be feeling stuck in their current position an outlet to explore the next step and the ambition needed to move up in the company.

Outside training courses and seminars can be expensive and require companies to dole out hundreds of dollars in travel expenses. The best way to keep costs low is to provide in-house employee training and put existing resources to good use.

An employee mentoring program is one low-cost and effective leadership training idea that can help boost employee engagement. Partner employees with managers and executives and have them shadow each other or work on a project together. Both partners will appreciate the change of pace and the employee will pick up valuable, hands-on leadership training that can’t be found at any off-site workshop.

Times are tough right now for everyone. Providing employees with leadership training opportunities will improve engagement and help your business come out on top when the storm clouds pass.


For more employee engagement ideas, check out these related posts:

Incentives and rewards: Now is the time to act

5 tips to build employee morale in a down economy

Corporate volunteering builds teamwork, improves employee retention

Employee incentive ideas on a budget

5 tips of employee training on a tight budget

Tuesday’s top 6 training links

There’s just too much great advice on training out there right now to break up and cover separately. So, we put it all of the latest information on training and development in a nice little list:

1. When companies hit hard times, employee training and development is one of the first departments to “feel the pain,” says Chris Ferdinandi at the Manager’s Sandbox. Yesterday Chris wrote a great post on how to get started on building a better training program and has two follow-ups planned. Go play in the sandbox and check it out.


2. A few weeks ago we covered a a Wall Street Journal article where UCLA professor Samuel Culbert denounced the effectiveness of performance reviews. Kris Dunn, The HR Capitalist, says “Kill the Performance Review - But Only If Every Manager You Have Can Coach.”


3. Why is it that the “times when you feel like you need training the most are the very times when you feel you can afford it the least?” asks Jason Seiden. He recently wrote a great run-down of the Key Success Factors (KSFs) that could help you reduce training expense without impacting the effectiveness of the program. “When financial capital is tight, human capital has got to be on.” Read the post and find out how to improve your training program.


4. Training during an economic recession can boost your competitive edge, according to Juliette Dennett in an article on TrainingZone out of the UK. When business owners tighten up budgets and put non-essential activities on hold, employee training is usually included. Read the article and learn why right now is the right time to invest in key members of your workforce.


5. Organizations fail to maximize learning retention because of 7 key reasons, including a lack of learner buy-in, poorly defined objectives and a lack of follow-up, according to a recent study by the World of Learning. Simon Cooper at Brilliant Learning breaks down each reason and examines exactly “Why Training Isn’t Working.”


6. Laurie Ruettimann of Punk Rock HR recommends checking out the Iraq and Afghanistan Veterans of America (IAVA), a nonprofit organization dedicated to the troops and veterans of the wars in Iraq and Afghanistan, and their civilian supporters. Take a minute to check out their list of employment resources for veterans.

From all of us at Training Time on this Veterans Day, we would like to thank all of those serving our country at home and overseas.