Lectures are the worst way to teach employees -- and the most common

Isn't it about time we hunted down and laid to rest lectures as a way to teach employees?

New Moon just opened in theatres, so maybe that's why I have vampires on my mind.

But as I was looking over yet another mailing filled with dry "training" books and canned lectures, I could not help but think of putting a stake deep into the heart of this long-since-dead training method and making the corporate world a whole lot safer for the rest of us.

We all know that standing at the front of a classroom talking at a group of people who would rather be almost anywhere else that this is a lousy way for one adult to teach other adults. Heck, we've suffered through it ourselves since elementary school and well into our professional careers. Over and over and over. And yet we do it.

Thank about what you and I and almost everyone else does during a training lecture...

We sit. We fidget. We doodle. We check our watches a dozen times, then count our blessings when the lecture is over, hoping no one answers the call for "Questions, anyone?"

Sound familiar?

How much learning do you think goes on in that kind of setting? So why, why, why are we STILL doing it?

Some alternatives to turning employees into glazed-eyed zombies drawing endless circles and squiggly lines on their notepads....

1) Give your employees something to read about whatever it is they're supposed to be learning. Oh, and make it entertaining. Boring is NOT more professional -- it's just boring.

2) And give them someone or something to watch so they can SEE how the process works. Again. Scrap the boring. Make them smile and their learning curve goes up. An example?



3) Let them try it out. Yes, they may mess up. But they will learn much faster and understand much better if they work through it with their own two hands. If it works for brain surgery -- that's what internships and residency are all about, after all -- it will certainly work for most of the things your company needs employees to do. Learning by doing. Or at the very least, a simulation of doing, followed by for-real doing.

4) If it's not something that can be taught by doing because it's an attitude or a personal skill, let them pretend they're doing it. Or trying to stop someone else from doing it. Or someone is doing it to them. This role-playing approach works great for intangible lessons like discrimination, harassment prevention or managing a group of difficult, opinionated, clueless...opps, sorry. Got off the track a bit there.

Back to what I was saying....

The only part of training employees that really matters is actually TRAINING them! Seat warming and doodling does nothing for them, for you, or for your company.

Get people out of their chairs and get them engaged in whatever it is they're learning.

If it matters that they learn it, make sure your training will actually teach them.

Improve training with guerrilla tactics

From art to gardening, and even marketing, people have been using guerrilla-style tactics over the past years to side step the usual outlets and get their work noticed.

Take guerrilla gardening for example. It’s a practice where environmental activists target a piece of seemingly neglected or misused land and give it a new, more beautiful purpose. Some guerrilla gardeners practice their trade overnight and in secrecy to reveal a flowering garden or lush vegetable patch in the morning.

Through the inconspicuous act of gardening, these activists are able to get their message across to a much wider audience than what they could reach in their own backyard.

So, what does gardening have to do with training?

Not much, until I read a recent post on guerrilla learning by Michele Martin at The Bamboo Project blog. After reading Keri Smith’s Guerrilla Art Kit, Michele started thinking about how the same tactics artists use could be put to work in the learning world.

Her ideas can be used as pre- and post-training activities, or even ongoing tactics to reinforce training points. Here are just a couple of Michele’s ideas for Guerrilla learning:

• Public Chalkboard--Install a chalkboard and chalk in a public space and invite comments or ideas. For learning, I'd post a provocative question related to the learning and then invite responses. You could also do this with a notebook that was passed from person to person or with a poster in a public place that has a pen attached.


• Installations--Use Post-It notes in a central location to create a trail of words, quotes or drawings. This could be a semi-permanent, ongoing project for a lunchroom, hallway, etc.

All of her ideas would undoubtedly make workplace learning more enjoyable and imaginative. Guerrilla tactics like these could get employees excited about the learning process again and improve learning retention over the long run.

Have you ever used guerrilla-style tactics to reinforce your employee training points? Do you think they would work in your organization?

Poor ‘team spirit’ at work is depressing

Do your employees seem depressed? Are they mopey, dragging their feet and stuck in a general state of grouchiness?

On first guess, you may assume that it’s the economy to blame, but a new study is showing that may not be the case.

A lack of team spirit in the office and poor work climates could be causing employees to feel depressed, according to a new study published in the journal of Occupational and Environmental Medicine.

"As depressive disorders are a major cause of work disability and account for a considerable proportion of the disease burden, more attention should be paid to psychosocial factors at work," lead author Dr. Marjo Sinokki of the Finnish Institute of Occupational Health in Turku told Reuters Health via e-mail.

Through a series of tests, Sinokki was able to determine that people who work in a “poor work climate” characterized by feelings that their workplace was highly prejudiced and quarrelsome, were 61% more likely to be depressed. The same group of workers were also more susceptible to feelings of anxiety.

While there’s still more research to be done in this area, Sinokki notes that his findings provide evidence that a disagreeable work environment can cause depression.

"The U.S. work environment right now is far more tenuous and toxic than in recent history," said Josh Klapow, an associate professor of health-care organization and policy at the University of Alabama at Birmingham, who had no role in the study. "With layoffs and downsizing, the opportunities for increased stress, negativity and pressure have all greatly increased."

Because we spend most of the day at work, our work environments have a substantial effect on our overall psychological well-being, said Klapow in a recent BusinessWeek article.

With the effects our economy is having on our households and workplaces, it’s getting harder than ever for many people to cope with stress. A certain level of stress is a normal part of life, but when it starts to interfere with productivity and emotional and physical health, it’s time to find better ways to keep that stress under control

Earlier this month, TrainingTime.com published an article, titled “I’m Not Stressed – That Pencil Had It Coming!!!” that outlines a new training exercise to practice with yourself and your team to help reduce work stress. Feeling happier and less stressed at work all starts with a simple lesson in reading and writing.

1. First you must identify the source of your stress. Without knowing where the stress is stemming from, it will be next to impossible to treat it. Write down a list of specific things that make your job stressful.
2. Then review your list of stressors and determine at least one thing you can do do reduce or relieve each source of work stress. Identify specific, concrete and definable actions that would help alleviate each problem.
3. Systematically start going through your list to determine what you can do to change each stressor. If it’s within your power to change it, find a way to check it off your list and get at least one stressor off your back each week.

Write, read and review your list regularly to make a positive impact on your work stress levels. Read the Training Time Library article for detailed, step-by-step instructions on how to hold your own stress-reducing training exercise.


How do you manage work stress? As a manager, how do you help your employees reduce their stress levels at work? Leave a comment and let us know.