What we need now, more than ever, is day-to-day employee recognition, according to motivational expert Chester Elton who shared his thoughts in a recent interview with BusinessWeek's Management Editor Patricia O'Connell.
The co-author of The Carrot Principle who’s been called the “apostle of appreciation,” suggests that small gestures, such as handwritten notes or funny voice mails, can go a long way in increasing employee engagement and retention.
In her first question for the author, O'Connell asks how he expects businesses to continue delivering quality recognition, even though there's not as much money going around as there used to be.
Elton says that what we need now is low-cost, high return recognition. It’s about doing simple things that engage employees and really make them feel valued. He also explains how even the busiest manager can find the time to deliver employee recognition on a daily basis.
It's only five minutes long, but full of useful ideas and advice. Take a look:
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