Lectures are the worst way to teach employees -- and the most common

Isn't it about time we hunted down and laid to rest lectures as a way to teach employees?

New Moon just opened in theatres, so maybe that's why I have vampires on my mind.

But as I was looking over yet another mailing filled with dry "training" books and canned lectures, I could not help but think of putting a stake deep into the heart of this long-since-dead training method and making the corporate world a whole lot safer for the rest of us.

We all know that standing at the front of a classroom talking at a group of people who would rather be almost anywhere else that this is a lousy way for one adult to teach other adults. Heck, we've suffered through it ourselves since elementary school and well into our professional careers. Over and over and over. And yet we do it.

Thank about what you and I and almost everyone else does during a training lecture...

We sit. We fidget. We doodle. We check our watches a dozen times, then count our blessings when the lecture is over, hoping no one answers the call for "Questions, anyone?"

Sound familiar?

How much learning do you think goes on in that kind of setting? So why, why, why are we STILL doing it?

Some alternatives to turning employees into glazed-eyed zombies drawing endless circles and squiggly lines on their notepads....

1) Give your employees something to read about whatever it is they're supposed to be learning. Oh, and make it entertaining. Boring is NOT more professional -- it's just boring.

2) And give them someone or something to watch so they can SEE how the process works. Again. Scrap the boring. Make them smile and their learning curve goes up. An example?



3) Let them try it out. Yes, they may mess up. But they will learn much faster and understand much better if they work through it with their own two hands. If it works for brain surgery -- that's what internships and residency are all about, after all -- it will certainly work for most of the things your company needs employees to do. Learning by doing. Or at the very least, a simulation of doing, followed by for-real doing.

4) If it's not something that can be taught by doing because it's an attitude or a personal skill, let them pretend they're doing it. Or trying to stop someone else from doing it. Or someone is doing it to them. This role-playing approach works great for intangible lessons like discrimination, harassment prevention or managing a group of difficult, opinionated, clueless...opps, sorry. Got off the track a bit there.

Back to what I was saying....

The only part of training employees that really matters is actually TRAINING them! Seat warming and doodling does nothing for them, for you, or for your company.

Get people out of their chairs and get them engaged in whatever it is they're learning.

If it matters that they learn it, make sure your training will actually teach them.

Training Trends: Training for a healthy bottom line

Got training?

See if it’s time for a training check-up in your business in the latest issue of our Training Trends newsletter. In it, you’ll also find expert answers to these key training questions:

What are the three kinds of training a company needs to keep its bottom line healthy?

Are your employees up to the challenge of doing business across language lines?

Providing your employees with the right training is important, but how do you know they’re using what they learn?

Here’s a quick look at the June issue of Training Trends:

Got training?

It’s dairy month, and that means lots of photo ops for celebrities sporting milk mustaches. Ads will tout how healthy milk is, and why everyone who is anyone just can’t wait to down their next ice cold, creamy glassful. A few years ago, the slogan was “Milk. It does a body good.”™ Catchy.

We’d like to say the same thing about training. Okay, so it’s not creamy and probably shouldn’t be served ice cold, but otherwise it’s pretty much on target.

The right training is healthy for your company. A well-trained employee is less likely to make mistakes, generate errors, get hurt at work or waste materials. Teams with the right training perform more efficiently, require less supervision and are more likely to stay with your company. That means a healthier bottom line for your company. (more)


Going global with language training

It’s a fact. The world has gotten noticeably smaller in the past 50 years or so. Okay, maybe the geographers wouldn’t agree with that, but marketers, sales people and just about anyone who uses the Internet knows exactly what I mean.

We have gotten used to doing business with people in different countries, chatting with friends across the globe and seeing images of places thousands of miles away in real time.

The one skill that has not kept up with this nearly borderless worldview is language. Most Americans speak only one language fluently. That’s not the case in the rest of the world, where learning effective communication skills in two, three or even four languages is considered a basic part of childhood education. (more)


Down the road: Is your safety training staying on track?

You’ve done it all. Harassment training, forklift training, hazardous materials training and first aid training. Your employees are ready for anything. But before you pat yourself on the back and sit back to enjoy that wonderful sense of being up-to-date on everything, we have two questions for you.

First, where are your training records? If there was an accident at work and OSHA came knocking on your door, could you show them proof that your employees had received the right training at the right time? If you were served with a lawsuit for sexual harassment, could you show proof of your company’s efforts to train employees in what is and is not acceptable behavior at work?

And second, are you following through? Even if you have training records, are you following up to make sure the lessons learned in the training seminar or interactive CD-ROM are being applied at work? Are you posting signs and reminders to keep safety practices or acceptable behavior standards in front of employees every day? (more)

Each month, the experts at TrainingTime.com share all of the latest and greatest tips, trends and buzz from across the training industry in our Training Trends newsletter. If you’re not on our mailing list, please take a few seconds and sign up.

If you’re a training expert or HR professional and are interested in writing content for Training Trends or TrainingTime.com’s learning library, visit our “Write for Us” page for instructions on how to contribute.

Are you living to work or working to live?

A new survey examining the health and well-being of Americans discovered that the majority of people value their work for more than just the paycheck it delivers by asking: Do you live to work or work to live?

As the U.S. economy struggles through a recession and companies lay off hundreds of thousands of workers, CIGNA conducted the survey to explore attitudes toward work and disability insurance, along with the effect the economy is having on work environments.

Key findings of the survey include:

• Americans have a strong work ethic and derive satisfaction from their jobs.
• Americans feel unproductive, worried, afraid, anxious and depressed when they’re out of work because of an injury or illness.
• Most say the overall mood in the workplace has changed in the past six months – and most say those changes have been for the worse.

When asked about how they viewed their job, those surveyed revealed that:

• 65% would say they belong in the “Live to Work” category
• 35% put themselves in the “Work to Live” category
• 31% like their job and feel a sense of satisfaction by going to work each day
• 21% love their job and would continue working even if they won the lottery
• 13% said their work give their life structure and purpose

Among those who work to live, survey respondents said that it was the paycheck or insurance benefits keeping them at their current job. Many felt stuck because of the economy or had hopes of retiring soon, but can’t afford to.

The most common reasons why respondents felt they live to work: they like their co-workers, feel a sense of accomplishment from their job, are proud of their work, or feel their work makes a difference.

“The good news for U.S. employers is that most people say they enjoy their work and derive satisfaction from it,” said Jodi Prohofsky, Ph.D., a licensed therapist and senior vice president of health solutions operations at CIGNA. “On the other hand, the economy is causing more stress and anxiety among workers, and we know that stress can often contribute to or lead to disabling illnesses, so it’s important for employers to help their employees manage stress and anxiety before that happens.”

Earlier this week we talked about how employees desire more in-person communication with top management in their organizations. Making employees a part of the conversation during tough times is one of the most effective ways to help employees manage the stress and fear that typically comes along with organizational change.

Effective communication can have a powerful impact on morale within an organization. Though you may be navigating some rough waters right now, focusing on communication and employee morale will have you smooth sailing when everything finally calms down.

So, the question is: Do you work to live or live to work?

Using PowerPoint for training: Top 5 tips

In most offices it’s rare to get through the day without attending at least one meeting where you were the lucky viewer of a not-so-interesting or helpful PowerPoint presentation.

Since Microsoft released the tool in more than 20 years ago, we’ve been using it as a crutch for any and every presentation we’ve ever delivered.

Unfortunately, we’ve been using it the same way for so long that everyone is tired of seeing the same old presentation and over and over again. We’ve been dying a slow death by PowerPoint and are ready for a change.

When you’re using PowerPoint for training or any other kind of workplace presentation, keep your audience alive with an interesting slideshow and review these top five PowerPoint tips:

1. Prepare. Develop your presentation with a clear goal in mind. What is it that you want your audience to understand? Mapping out the presentation by hand before getting on the computer will help you create a more focused and concise presentation.


2. Make note cards. Write down all of your main talking points on notecards, don’t depend on the screen. People like it when you talk to them, not to the screen.


3. Reinforce, don’t repeat. Use your slides to reinforce the points you’re delivering in your presentation or training seminar, not repeat what you’re saying. Instead of repeating your words, use the slides to add detail and paint a clear picture of each topic.


4. Send a copy. At the beginning of your presentation, let your audience know that you will be sending them copies of your slides along with supplemental information. This way, they’ll be paying attention to what you’re saying rather than reading a handout or copying every slide you put up.


5. Keep it short. Keep the amount of words on each slide to a minimum. Every presentation will have a different number, but concise writing will keep your audience’s attention and keep them interested in what you’re saying.

Oh, and watch this slideshow from Lifehacker for even more great PowerPoint ideas:

Death by PowerPoint

View more presentations from Alexei Kapterev.

Employees want more informal, in-person communication

Whether your company is moving offices or has just gone through a round of layoffs, effective communication is critical throughout each step of the process. Employees who are informed will find it easier to adapt during a major change and at handle the stress it creates.

While most communications and human resources professionals are content with the amount of information they’re getting on the state of their company during the recession, many want more opportunities to use social media and have face-to-face conversations with company leaders, according to a survey by Heyman Associates Executive Search.

Heyman developed the survey to gauge the effectiveness of corporate communications in today’s difficult economy, Marketing Charts writes. According to survey respondents:

• 85% say their CEO has done a good job communicating with them, but
• 65% would still like more informal, in-person communication opportunities.
  

When the 550 respondents were asked whether they were getting the right amount of information about their company:

• 71% answered “yes”
• 17% answered “somewhat”
• 68% answered “no”
  

Those who were satisfied with the communication coming from their company said they are receiving information about the company’s short- and long-term prospects and challenges on a regular basis from an official and credible internal source. Sources included presentations, town-hall meetings, email newsletters, CEO blog teleconferences, intranet postings and staff meetings with their manager.

Those who were unhappy with the amount of information they were receiving say the lack of communication has been causing mistrust of the organization among employees.


Try something new

One of the most revealing findings is the way in which employees want to receive information. Though most companies utilize email and other mass communication methods, the survey showed that employees desire more in-person communications.

When asked how they would improve the way they receive information about their company, 65% of respondents would like more informal, face-to-face communication.

Written survey responses show that employees trust informal, in-person communication because it shows that the company wants employees informed on the latest information and encourages feedback.

Responses also indicated that more employees would like to see more use of social media within the company because of its interactive nature. Many respondents would like to see an mix of in-person and social media communication, believing that it will increase the frequency and trustworthiness of messages.

If your organization is experiencing major changes as a result of the recession, remember that including employees in the conversation and trying new forms of communication will improve your chances of success.

Does your company utilize any forms of social media for internal communication? Do you think it’s a useful tool when it comes to company communication?

Twitter tips to help you stay productive at work

New online tools emerge everyday with the promise that they will improve our workdays, keeping us more productive than we’ve ever been before. While some of these tools do improve personal productivity, others can be a complete waste of time.

Twitter is one of those tools that has proponents on both sides of the productivity argument. One little bird with one simple question has taken the social media world by storm, presenting limitless possibilities both in the workplace and in our personal lives.

If you’ve started using Twitter at work, you may have found that all of the connections you make and information you find can be beneficial during the workday. However, you can easily get lost in the overload of information and find yourself wasting time.

Stop wasting your time and follow a few of these tips for using Twitter to improve your productivity:

• Disconnect. Not all the time, but turn Twitter off from time to time and completely focus on the task in front of you.


• Connect with coworkers. Instead of sending an email, or calling someone in the office to ask a simple question, ask them on Twitter. Sending a direct message on Twitter to a coworker can help you get the information you need in a non-distracting way.


• Use Twitter search tools. You can use the Twitter Search site or search directly from whatever Twitter platform you're using, to find out what people are saying about anything you're interested in.


• Remind yourself. Simple Twitter applications like Timer can help you manage daily tasks. Simply send a direct message to @timer and the program will tweet you back with a reminder at the time you set.


• Follow people who share valuable information. If you try to only follow people who share valuable information, there will be less nonsense to sort through.


• Subsribe to TwiTip. TwiTip is a blog dedicated to everything Twitter related. Darren Rowse delivers great information daily on the latest must have Twitter tools to help you get the most out of your tweeting experience.

Have you tried to use Twitter at work, does it help you to be more productive or is it a complete distraction?


Here are a few more posts on productivity and Twitter you should check out:

Productivity tips: How to become a ‘task ninja’

Top 8 ways trainers can use Twitter

How to use Twitter for training

Personal productivity training, six simple tips

Training as punishment, or opportunity?

When you sign up employees for a training course or seminar, you do it because you want them to learn and develop skills that will enhance their careers and improve the organization. Right?

Unfortunately, employees don’t always look at training in the same light. Sometimes they feel that they’ve been enrolled in training as a form of punishment, or because they’re deficient in some way.

A headline-making example of training seen as punishment came about last year with US Airways. As a result of high fuel prices, the airlines forced their pilots to take fuel-management courses if they ordered extra fuel for their flights.

US Airways wanted to educate pilots on how wasting fuel negatively impacts the company, while pilots felt cutting back on fuel was dangerous and the mandatory training was an insult to their expertise.

Rebecca Morgan at Grow Your Key Talent summarized the issue in a recent post, saying:

Then US Airways pilots took out an ad that said the airline “embarked on a program of jailintimidation to pressure your captain to reduce fuel loads.” Senior pilots — those who are well aware of the vagaries of flights — were targeted for (gasp!) fuel conservation training.

Their punishment was training!

Part of this is the humiliation they felt at being senior pilots and being relegated to re-training as if they were rookies or didn’t know what they were doing.

One pilot said he felt the airline was “selecting a few and hoping to intimidate the remainder of our pilot group to not add fuel when they feel they might need a little fuel. So hoping if they punish a few, the rest of the pilot group will get in line.”

It’s quite obvious that the pilots were offended by US Airways’ decision, but what should they have done differently?

What could US Airways have done to make pilots see that this training was meant to better their careers and the improve the company, instead of making the training seem like a punishment?

Communication.

If you clearly communicate the reasons why you want employees to go through training and then listen to what they have to say about it, you will have a much better outcome that what we saw in the US Airways example.

A similar story is replayed everyday in the corporate world. If a manager suddenly signs up an employee for a training course on time management, without talking to them about it first, the employee may start thinking that you believe they’re an inefficient worker or it’s punishment for being late on that last report.

Each time you enroll employees in a training course, communicate your reason for the training and how it will help employees reach their personal career goals, as well as help the company improve overall performance. By discussing your motives for training, employees will start looking at it as less of a punishment and more like an opportunity.

What advice do you have for companies that are having trouble positioning training in a positive light? How do you show employees that training is not a punishment?

First step to improving motivation: Communication

Right now it’s almost impossible to get through the day without hearing another depressing story on the economy and its affect on business. Instead of telling you more bad news about how the economy is taking our 401(k)s and morale down the drain with it, we’re going to share some good news on how to improve motivation in your company and you don’t have to spend a single dime.

The simplest and cheapest way to improve motivation in your organization is to improve your internal communication. Especially when management is making necessary, but tough changes including layoffs and budget cuts, it is always in your best interest to clearly communicate those changes to everyone involved.

A new study indicates that workers are twice as likely to put in extra effort for their employer and nearly four times as likely to recommend their company to a friend if they are satisfied with the ways in which their company communicates difficult decisions.

The results of the OuchPoint survey from Opinion Research Corporation suggest that effective communication has a powerful impact on employee motivation and morale.

“Positive perceptions around company communications serve to both boost motivation levels among current employees as well as foster employee advocacy, ultimately resulting in a strengthened employee brand,” said Lisa Wojtkowiak of Opinion Research Corporation’s Employee Engagement Practice. “When the economic situation improves, this strong employee advocacy will be critical to attracting and retaining top talent.”

Of those surveyed, 44% said their company has taken action in response to the recession over the last six months. Nearly half of respondents (49%) gave their employer top marks regarding their effective communication of the organizational actions taken.

The type of communication employees value the most included:

• Thorough explanations of the actions taken and the reasons behind the action (28%)
• Being kept informed of ongoing decisions and reasons for those decisions as the economy continues to toss and turn (13%)
• Providing early indications of impending difficult decisions so employees are not caught off-guard (11%)
• Open and honest communication (9%)
• Providing regular updates through frequent communication (8%)

As the economy continues to create more uncertainty, employees are finding solace in the simple ways their employers show appreciation. From effective communication to giving employees the respect they deserve, organizations can effectively improve employee morale in some of the most simple and affordable ways.

For more ideas on how to improve communication and motivation in your organization, read a few of these related posts:

Taking steps to improve employee morale

The one thing employees want at work

10 low-cost employee incentive ideas

5 tips to build employee morale in a down economy

Ideas for everyday training on a budget