Friday, February 19, 2010
Okay, maybe not the whole bank, but at least the ATM!
That's what happened to a fellow HR pro in a previous job. Just one missed element in his training, and boom! The ATM is in flames!
When you're training your new employees, have you covered all the bases? Sure, you know all the little do's and do not's, but are all of those in your training program?
Take a step back, and review every element of a task. Is there something you do, (or the person who is skilled in that job does) that is missing from the training, but matters? Maybe missing that step won't set an ATM on fire, but it might shut down a product line, accidentally cancel a critical order or cause your company to miss an important deadline.
So while you read about Ben's flaming ATM experience, think about your company training? Are there fires you could prevent now with the right training?